Service Excellence Manager

 

Simpson Motors LimitedSimpson Motors Limited, a subsidiary of Inchcape Group is seeking to recruit a Service Excellence Manager to manage an efficient and profitable service department while providing an exceptional customer experience.

Primary Duties

  • Ensures customer satisfaction and retention, through the efficient management of the service operations
  • Maintain efficiency and quality standards, while controlling costs
  • Develops and manages the annual operating budget for the department
  • Manages and analyses department financial data in order to present monthly reports on the performance and trends of the department
  • Develops and implements a marketing and sales strategy to grow and promote new business while ensuring retention and continued repeat business from existing customers
  • Drives improvement throughout the operations, to ensure all customer vehicles are delivered on-time and fixed the first time

 

This role will provide a fantastic opportunity for an experienced leader to manage a service operation in a fast-paced, ever evolving automotive dealership environment.

 

Requirements

  • Extensive professional experience in leadership roles
  • Excellent managerial and financial skills
  • Strong communication skills
  • Thorough understanding of people management, financial practices and customer satisfaction
  • Ability to perform in a fast paced environment
  • High level of enthusiasm and ethical standards
  • Computer literacy with good working knowledge of Microsoft Office
  • Energetic and self-motivated with a roll-up-sleeves attitude
  • A Bachelor’s Degree in Management or a related field

Candidates should forward a current curriculum vitaé no later than 25 November 2022 to:

Career Opportunity
Service Excellence Manager
Simpson Motors Ltd
Warrens, St. Michael
or
jobs@simpsonmotors.com
with “Service Excellence Manager” in the subject field
or
You may upload your CV here.

Only suitable applicants will be acknowledged

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Simpson Motors Limited